Itinerova Refund & Cancellation Policy

This policy is part of our Terms of Service. It covers Itinerova Pro subscriptions bought on our website. Pro costs USD $16.99/month or USD $49/year. In the EU it costs €16.99/month or €49/year, and in the UK £14.99/month or £44.99/year, VAT included. The price for your location is shown at checkout. There is no free trial.

Cancel anytime

Cancel online anytime in Settings → Plan & billing → Manage billing (Stripe Customer Portal). You don't need to contact us. You can also email support@itinerova.com and we'll cancel for you.

Cancellation stops the next renewal. You keep Pro until the end of the period you already paid for. After that your account moves to Free, and your trips and content stay.

You can resume from the same page before the period ends.

Refunds

Annual plan, within 14 days of your first annual purchase or of an annual renewal charge — Full refund of that charge, and Pro ends. Ask from Settings → Plan & billing → Request refund and cancel, or email support@itinerova.com

Annual plan, after 14 days — No refund. Pro continues until the end of the year you paid for

Monthly plan — No refunds for partial months. Pro continues until the end of the month you paid for. EU/UK consumers: see the right of withdrawal below

Billing error (for example, a duplicate charge, or a charge after you cancelled) — Tell us within 60 days and we'll fix it, including a refund where appropriate

Tax charged by mistake (for example, Puerto Rico IVU when your billing address is outside Puerto Rico, or VAT after you gave a valid VAT ID) — We refund the tax you shouldn't have paid. We don't keep tax collected by mistake

Anything else — At our discretion

Plan changes: upgrades (for example, monthly to annual) are prorated and charged immediately. Downgrades (for example, annual to monthly) take effect at the end of the current period, and the current period isn't refunded. If you upgrade to annual, the 14-day annual refund applies to the annual charge.

How we fix a tax mistake: we correct the billing address or VAT ID on your account and refund the charge, including the tax, to your original payment method. If a price is still due, we charge it again with the correct tax; we'll tell you before we do, and you'll get a corrected receipt. Future renewals use the corrected details. Please also check your billing address in Settings → Plan & billing → Manage billing.

Refunds go back to your original payment method through Stripe and usually take 5–10 business days to show up.

A refund under the annual 14-day window or the right of withdrawal ends Pro. Any other refund (for example, for a billing error or a tax correction) doesn't cancel your subscription unless we tell you it does.

Failed payments

If a renewal payment fails, your subscription becomes past due and you keep Pro for a 3-day grace period. Update your card in Settings → Plan & billing → Manage billing. If the payment isn't resolved, your account moves to Free.

EU and UK consumers: 14-day right of withdrawal

If you're a consumer living in the European Union or the United Kingdom, you have the right to withdraw from your Pro subscription within 14 days of the day you subscribe, without giving a reason.

Immediate start. Pro is a digital service that starts as soon as you pay. At checkout, you expressly ask us to start Pro immediately, during the withdrawal period, and you acknowledge that:

if you withdraw within the 14 days, we refund your latest payment in full, and

you lose the right of withdrawal once the service has been fully provided.

Right after you subscribe, we email you a confirmation of your subscription that includes this request and acknowledgment.

How it works with our 14-day annual refund:

Annual plans: if you withdraw within 14 days, you get a full refund of your latest payment.

Monthly plans: if you withdraw within 14 days of your first subscription, you get a full refund of your latest payment.

The right of withdrawal applies when you first subscribe. Monthly renewals don't start a new withdrawal period. Annual renewals are covered by our 14-day annual refund.

How to withdraw: use Settings → Plan & billing → Withdraw from contract, or send us a clear statement (for example, by email to support@itinerova.com) before the 14 days end. You can use this model form, but you don't have to:

> To ITINEROVA LLC, PO BOX 261832, San Juan, PR 00926, support@itinerova.com:

> I hereby give notice that I withdraw from my contract for the Itinerova Pro subscription.

> Subscribed on: ___ · Name: ___ · Account email: ___ · Date: ___

We'll confirm your withdrawal by email and refund you within 14 days of receiving it, using your original payment method, including the VAT on the refunded amount. This is in addition to your other rights under the consumer laws of the place where you live.

Mobile apps

Pro isn't sold through app stores. Subscriptions bought on our website are managed only on our website.

Contact

ITINEROVA LLC · support@itinerova.com · PO BOX 261832, San Juan, PR 00926